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Technical Support Specialist | Gartner Jobs | Jobs for Student| Jobs in Gurgaon 2022

Technical Support Specialist | Gartner Careers | Jobs for Student| Jobs in Gurgaon 2022

About the jobs:

Check out : Dell Technologies is hiring for the position of Software Engineer 2 | Jobs for Engineering Students| Apply before 30 Aug 2022

Hi everyone, Gartner is hiring for the position of Technical Support Specialist . This opportunity is for students so if you satisfy the eligibility then go ahead and apply for it.

Gartner is seeking a Technical Support Associate to provide 1st-level support for technology related to the Gartner Event’s business. The candidate will be in charge of incident management, problem resolution, Production Support triage, handoffs to second-level support teams, and reporting on open issues and incident trends. Gartner provides executives and their teams with actionable, objective information.

Eligibility :

Check out : Wipro is hiring for the position of Associate Adwords | Jobs for Graduate students | Apply before 08 Aug 2022

  • Bachelor of Science or Technology degree
  • Good communicator, able to support a global company by simply and correctly expressing difficult technical concepts in English, both verbally and in writing.
  • Knowledge of common Microsoft platforms and products.
  • Strong problem-solving abilities.
  • All Gartner employees receive quality support within the established Service level agreement.
  • Feedback from internal clients is consistently good to very good.
  • According to Gartner standards and within SLAs, all tickets, requests, calls, and chats are properly logged, allocated, communicated with, Updated with relevant details, and advanced as needed
  • Every issue is properly documented, managed, reported, and communicated in a timely manner.
  • A high level of accuracy is maintained in the technical data base, documentation, policies, and processes.

Responsibilities :

Check out : Microsoft is hiring for the role of Support Engineer | Jobs for Engineering Students | Apply before 17 Aug 2022

  • Addresses and resolves basic , complex incidents , requests; captures quality data and communicates that data to the rest of the team. Completes follow-up and follow-through on all tickets.
  • Manages all incidents & requests to ensure that work is completed and handed off properly to the application development team.
  • Develops technical skills necessary to resolve as many incidents at the 1stlevel as possible.
  • Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
  • Identifies, evaluates, promotes, and implements support best practices.
  • Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
  • Uses creativity and innovation to automate and streamline processes and procedures.

Check out : Intel is hiring for the role of Formal Verification Engineer | Jobs for Engineering Students | Apply before 15 Aug 2022

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