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Technical Support Specialist | Gartner Careers | Jobs for Student | Jobs in Gurgaon 2022
About the Jobs:
Hi everyone, Gartner is hiring for the position of Technical Support Specialist. This opportunity is for students so if you satisfy the eligibility then go ahead and apply for it.
Gartner is seeking a Technical Support Associate to provide 1st-level support for technology related to the Gartner Event’s business. The candidate will be in charge of incident management, problem resolution, Production Support triage, handoffs to second-level support teams, and reporting on open issues and incident trends. Gartner provides executives and their teams with actionable, objective information.
Eligibility:
- Bachelor of Science or Technology degree
- Good communicator, able to support a global company by simply and correctly expressing difficult technical concepts in English, both verbally and in writing.
- Knowledge of common Microsoft platforms and products.
- Strong problem-solving abilities.
- All Gartner employees receive quality support within the established Service level agreement.
- Feedback from internal clients is consistently good to very good.
- According to Gartner standards and within SLAs, all tickets, requests, calls, and chats are properly logged, allocated, communicated with, Updated with relevant details, and advanced as needed
- Every issue is properly documented, managed, reported, and communicated in a timely manner.
- A high level of accuracy is maintained in the technical data base, documentation, policies, and processes.
Responsibilities:
- Addresses and resolves basic , complex incidents , requests; captures quality data and communicates that data to the rest of the team. Completes follow-up and follow-through on all tickets.
- Manages all incidents & requests to ensure that work is completed and handed off properly to the application development team.
- Develops technical skills necessary to resolve as many incidents at the 1stlevel as possible.
- Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
- Identifies, evaluates, promotes, and implements support best practices.
- Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
- Uses creativity and innovation to automate and streamline processes and procedures.
