Wipro India is hiring for the role of Production Agent| Apply Before 01 Sep 22
About the Job :
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Hi everyone,Wipro India is hiring for the role of Production Agent .This opportunity is for students so if you satisfy the eligibility then go ahead and apply for it.
Eligibility:
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- Graduate
- Postgraduate
Highlights of the Program :
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- Application Deadline : 05 Sep 22
- Location : Bengaluru, Karnataka, India
- Start Date : 19 Aug 22
- End Date : 01 Sep 22
Responsibilities :
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- Support project process and manage transactions as per required quality standards
- Assign field for all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Update on availability in the RAVE system to ensure the productivity of the process
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAs defined in the contract
- Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem-resolution to clients
- Identify and learn appropriate product details to facilitate client with better interaction and resolve troubleshoot issues
- Document and analyze call logs to spot the most frequent trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team Leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/ email requests
- Avoids legal challenges in aompliance with service agreements
Qualification :
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- Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance
- Process Knowledge – Knowledge of the assigned processes, tools, and systems
- Work collaboratively
- Problem-solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
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