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Amazon Jobs | Technical Support – Digital & Device | Jobs for Students | Jobs Alert | Apply before 1 Sep 2024

Hi everyone, Amazon is hiring for the position of Technical Support – Digital & Device. This opportunity is for students so if you satisfy the eligibility then go ahead and apply for it.

About the Job:

The aim of Amazon Digital & Device Alexa Support Associates is to provide prompt, accurate, and expert customer assistance to all Amazon customers. An energetic, adaptable problem-solver who can move quickly to accelerate orders and address post-sale issues is needed for this crucial role. In a fun and fast-paced workplace, associates connect with customers primarily through mail, chat, and phone while using a variety of software tools to explore customer accounts, research and review policies, and offer practical solutions.

Eligibility: Postgraduate/Graduate

Location: Pune, Maharashtra, India

Required Knowledge & Skills:

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
  • Ability to empathize with and prioritize customer needs.
  • Demonstrates interpersonal skills with a diverse customer base.
  • Demonstrates conflict resolution, negotiation, and de-escalation skills.
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
  • Ability to determine customer needs and provide appropriate solutions.
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.
  • Ability to work overtime as required by business-as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Technical Aptitude:

  • Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games) and associated technical terminologies.
  • In-depth knowledge of Wi-Fi technologies.
  • Working knowledge of all kinds of mobile and computer OS.
  • Ability to translate complex technical information, instructions into a simple language that would ensure seamless trouble shooting.
  • Basic awareness about Amazon’s Devices and Digital Services .
  • Awareness of latest trends and developments in the technology industry.
  • Technically inclined with a drive to challenge existing processes and innovate.

Communication Skills:

  • Excellent communication skills (written and verbal).
  • Ability to communicate correctly and clearly with all customers.
  • Excellent documentation skills.
  • Good comprehension skills – ability to clearly understand and state the issues customers present.
  • Ability to concentrate – follow customers issues without distraction to resolution.
  • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response.
  • Work successfully in a team environment as well as independently.

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.They will be creative and analytical problem solvers with a passion for excellent customer service

Qualifications:

  • Minimum qualification is 10+2.
  • Any Graduate/PG is eligible to apply.

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