Hi everyone, Amazon is hiring for the position of Technical Support – Digital & Device.This opportunity is for students so if you satisfy the eligibility then go ahead and apply for it.
About the Job :
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The aim of Amazon Digital & Device Alexa Support Associates is to provide prompt, accurate, and expert customer assistance to all Amazon customers. An energetic, adaptable problem-solver who can move quickly to accelerate orders and address post-sale issues is needed for this crucial role. In a fun and fast-paced workplace, associates connect with customers primarily through mail, chat, and phone while using a variety of software tools to explore customer accounts, research and review policies, and offer practical solutions.
Eligibility:
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Postgraduate / Graduate
Location:
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Pune, Maharashtra, India
Required Knowledge & Skills:
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Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Technical Aptitude:
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- Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games) and associated technical terminologies
- In-depth knowledge of Wi-Fi technologies
- Working knowledge of all kinds of mobile and computer OS
- Ability to translate complex technical information, instructions into a simple language that would ensure seamless trouble shooting
- Basic awareness about Amazon’s Devices and Digital Services
- Awareness of latest trends and developments in the technology industry
- Technically inclined with a drive to challenge existing processes and innovate
Communication Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills – ability to clearly understand and state the issues customers present
- Ability to concentrate – follow customers issues without distraction to resolution
- Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Problem Solving Skills:
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- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment.They will be creative and analytical problem solvers with a passion for excellent customer service
Qualifications :
- Minimum qualification is 10 + 2
- Any Draduate/ PG is eligible to apply
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