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ISO 9001 Quality Management Systems Associate™ Skillfront Exam Answers | Free SkillFront Program

The Skills You’ll Learn:

• Chapter 1. Why Does ISO 9001 Matter?
• Chapter 2. The Problems That ISO 9001 Certification Solves
• Chapter 3. How ISO 9001 Certification Benefits Your Career and Company
• Chapter 4. ISO 9001 Step-By-Step Implementation Guide
• Chapter 5. Benefits of ISO 9001:2015 Quality Management Systems Certified Business™
• Chapter 6. ISO 9001 Quality Management Systems Framework
• Chapter 7. Scope
• Chapter 8. Normative References & Terms and Definitions
• Chapter 9. Context of the Organization
• Chapter 10. Leadership
• Chapter 11. Planning
• Chapter 12. Support
• Chapter 13. Operation
• Chapter 14. Performance Evaluation
• Chapter 15. Improvement
• Chapter 16. ISO 9001 – Roles And Responsibility In Organizations
• Chapter 17. Why Understanding Roles is Critical to the Quality Management Program?
• Chapter 18. Five Typical Roles and Responsibilities

100% FREE ISO 9001 Quality Management Systems Associate™ includes:

• CERTIFICATION: ISO 9001 Quality Management Systems Associate™ (USD 199.- Value)
• BONUS PROGRAM E-BOOK: 89 Pages (USD 97.- Value)
• BONUS PROGRAM AUDIOBOOK: 1 Hour, 26 Minutes, 59 Seconds (USD 50.- Value)
• SHAREABLE & VERIFIABLE DIGITAL BADGE: Your Name Engraved On It, Custom Made For You (USD 99.- Value)

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ISO 9001 Quality Management Systems Associate™ Skillfront Certification Exam Answers

QUESTION 1: What is a benefit of an ISO 9001 certification for your Company and career?

• Your Company’s credibility will grow, and your customers will have a better perception of your Company.
• ISO 9001 leads to quality products and services and improves production and service provision, with less rework and lower costs.
• Delivering quality products and services on time will increase customer satisfaction.
• All the choices above.

QUESTION 2: What should be the main focus of ISO 9001?

• System Capabilities
• Client Requirements
• Permissions
• Recommendations

QUESTION 3: What is NOT a step that is required during the implementation and preparations for the ISO certification?

• Convincing the management that ISO 9001 is a good idea.
• Training the employees on what ISO 9001 is so that they know why you are doing this.
• Identify sales lead generation process.
• Management must review specified data from the activities of the QMS to ensure that the processes have adequate resources to be effective and improve.

QUESTION 4: What is a benefit of the ISO 9001 Quality Management System?

• It will enable you to state your objectives and identify new business opportunities.
• Meet the necessary statutory and regulatory requirements.
• Identify and address the risks associated with your organization.
• All the choices above.

QUESTION 5: Who is the first hand responsible for reviewing the quality management system at planned intervals to ensure its continuing suitability, effectiveness, adequacy, and alignment with the organization’s strategic direction?

• The top management
• The external auditor
• The employees within the organization
• The auditor

QUESTION 6: What is the benefit of an organization adopting a quality management system?

• Facilities opportunities to enhance customer satisfaction.
• Addresses risks and opportunities to enhance customer satisfaction.
• Improves the organization’s overall performance and provides a sound basis for sustainable development initiatives.
• All the choices above.

QUESTION 7: What is included when an ISO 9001 Company determines the processes needed for the quality management systems and their applications throughout the QMS?

• Assigning the responsibilities and authorities for these processes.
• Determining the inputs required and the outputs expected from these processes.
• Evaluating these processes and implementing any changes needed to ensure that these processes achieve their intended results.
• All the choices above.

QUESTION 8: When planning the quality management system, organizations shall consider the issues and requirements and determine the risks and opportunities that need to be addressed to;

• Enhance the desirable effects.
• Achieve improvement.
• Ensuring that the quality management systems achieve their intended results.
• All the choices above.

QUESTION 9: Which is NOT part of the Quality Management System Principles?

• Process Approach
• Improvement
• Safety and Quality
• Customer Focus

QUESTION 10: What is the task of the top management concerning leadership and commitment?

• Focus on enhancing customer satisfaction.
• Commitment to continual improvement of the quality management system.
• Ensuring that the responsibilities and authorities for relevant roles are assigned.
• All the choices above.

QUESTION 11: Which resource must an ISO 9001 company provide to establish, implement and improve the quality management system?

• Infrastructure (environment necessary for the operation of its processes and to achieve conformity of products and services)
• People (persons needed for the effective implementation of its quality management system and the operation and control of its processes)
• Organizational Knowledge (knowledge necessary for the operation of its processes and to achieve conformity of products and services)
• All the choices above

QUESTION 12: Why is an audit beneficial?

• It ensures that staff continues to use the processes developed for ISO certification.
• It keeps the quality management system functioning and accurate.
• It gives the organization a picture of how well the quality management system is currently working.
• All the choices above.

QUESTION 13: When creating and updating a documented information, what should NOT the ISO 9001 Company ensure?

• Format (language, graphics, software version)
• Identification and description (title, date, author, or reference number)
• Fees for those documentations
• Review and approval for suitability and adequacy

QUESTION 14: Following are the actions required when the requirements for products and services are changed. Find the FALSE statement.

• The relevant persons are made aware of the changed requirements.
• The change of the requirements should not be permitted.
• Ensure that relevant documented information is modified.
• None of the choices above.

QUESTION 15: According to ISO guidelines, persons who direct and control an organization at the highest level are called.

• Top Management
• Quality Manager
• Management Representative
• Quality Director

QUESTION 16: What is included in the communication with customers in the ISO 9001 Operation chapter?

• Obtaining customer feedback relating to products and services.
• Handling inquires, contracts, or orders, including changes.
• Providing information relating to products and services.
• All the choices above.

QUESTION 17: In determining the stages and controls for design and development planning, which one of the following choices is NOT considered by an ISO 9001 Company?

• Responsibilities and authorities involved in the design and development process.
• Nature, duration, and complexity of the design and development activities.
• Customers and users should not be involved in the design and development process.
• The documented information needed to demonstrate that design and development requirements have been met.

QUESTION 18: When changes made during the design and development of products and services, an ISO 9001 Company should retain documented information on?

• The authorization of the changes.
• The results of reviews.
• The actions are taken to prevent adverse impacts.
• All the choices above.

QUESTION 19: How should an ISO 9001 Company deal with nonconforming outputs?

• Informing the customer.
• Segregation, containment, return, or suspension of the provision of products and services.
• Correction.
• All the choices above.

QUESTION 20: An ISO Company analyzes and evaluates appropriate data and information arising from monitoring and measurement. Which one of the following choices is NOT among this data and information?

• The performance of the Top Management.
• The degree of customer satisfaction.
• The performance and effectiveness of the quality management system.
• The need for improvements to the quality management system.

QUESTION 21: Which statement regarding Management Review is FALSE?

• Top Management reviews an ISO 9001 Company`s quality management system.
• The reviews are performed at planned intervals.
• Only the Quality Director reviews an ISO 9001 Company`s quality management system.
• The review ensures the effectiveness and alignment, suitability, and adequacy of the QMS with an ISO 9001 Company’s strategic direction.

QUESTION 22: Within Improvement section of the ISO 9001 standard, what examples of improvement are provided concerning improving and implementing any necessary actions to meet customer requirements and enhance customer satisfaction?

• Continual improvement, enhanced customer service, re-organisation, and risk analysis.
• Correction, corrective action, continual improvement, breakthrough change, innovation, and re-organisation.
• Enhanced management processes, review of customer satisfaction, react to nonconformity, and implementation.
• Correction, corrective action, ongoing improvement, documentation review, risk analysis, and continual review of the quality management system.

QUESTION 23: The non-fulfillment of a specified requirement is called a:

• Nonconformity
• Corrective action
• Concession
• None of the above

QUESTION 24: What should the Company do if a nonconformity occurs?

• Taking action to control and correct it.
• Reviews the effectiveness of any corrective action taken.
• Making changes to the quality management system, if necessary.
• All the choices above.

QUESTION 25: Which role does NOT belong to the five typical role types in the quality program?

• Quality Management Systems Lead Auditor.
• Quality Management Systems External Auditor.
• Quality Management Systems Associate.
• Quality Management Systems Lead Implementor.

QUESTION 26: What is the duty of a Quality Management Systems Lead Auditor?

• Creating an annual audit plan.
• Reporting results to management.
• Independent from the Quality Management System.
• All the choices above.

QUESTION 27: What is NOT a duty of the Quality Management Systems Quality Manager?

• Implementing the underlying principles concerning Organizational Context, Leadership, Process Approach, and risk-based thinking.
• Oversee inspection (examination) of incoming materials, ensuring that they meet requirements.
• Lead a team of Quality engineers, inspectors, auditors, analysts, and technicians.
• Conduct periodic management review meetings.

QUESTION 28: Which one of the following is NOT an essential element common to most audit program manuals?

• Scope.
• Subjects to be audited.
• Names of qualified auditors.
• Objectives.

QUESTION 29: What is the latest version of ISO 9001 Standard that defines the requirements for a Quality Management System?

• 2011
• 2015
• 2016
• 2019

QUESTION 30: Awareness: The organization should ensure that the persons doing work under the organization’s control are aware of?

• Vision
• Core Values
• Quality Policy
• Mission