ISO 9001 Quality Management Systems Associate™ Skillfront Exam Answers | Free SkillFront Program
The Skills You’ll Learn:
- Chapter 1. Why Does ISO 9001 Matter?
- Chapter 2. The Problems That ISO 9001 Certification Solves
- Chapter 3. How ISO 9001 Certification Benefits Your Career and Company
- Chapter 4. ISO 9001 Step-By-Step Implementation Guide
- Chapter 5. Benefits of ISO 9001:2015 Quality Management Systems Certified Business™
- Chapter 6. ISO 9001 Quality Management Systems Framework
- Chapter 7. Scope
- Chapter 8. Normative References & Terms and Definitions
- Chapter 9. Context of the Organization
- Chapter 10. Leadership
- Chapter 11. Planning
- Chapter 12. Support
- Chapter 13. Operation
- Chapter 14. Performance Evaluation
- Chapter 15. Improvement
- Chapter 16. ISO 9001 – Roles And Responsibility In Organizations
- Chapter 17. Why Understanding Roles is Critical to the Quality Management Program?
- Chapter 18. Five Typical Roles and Responsibilities
100% FREE ISO 9001 Quality Management Systems Associate™ includes:
- CERTIFICATION: ISO 9001 Quality Management Systems Associate™
(USD 199.- Value) - BONUS PROGRAM E-BOOK: 89 Pages
(USD 97.- Value) - BONUS PROGRAM AUDIOBOOK: 1 Hour, 26 Minutes, 59 Seconds
(USD 50.- Value) - SHAREABLE & VERIFIABLE DIGITAL BADGE: Your Name Engraved On It, Custom Made For You
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ISO 9001 Quality Management Systems Associate™ Skillfront Certification Exam Answers
QUESTION 1: What is a benefit of an ISO 9001 certification for your Company and career?
- Your Company’s credibility will grow, and your customers will have a better perception of your Company.
- ISO 9001 leads to quality products and services and improves production and service provision, with less rework and lower costs.
- Delivering quality products and services on time will increase customer satisfaction.
- All the choices above.
QUESTION 2: What should be the main focus of ISO 9001?
- System Capabilities
- Client Requirements
- Permissions
- Recommendations
QUESTION 3: What is NOT a step that is required during the implementation and preparations for the ISO certification?
- Convincing the management that ISO 9001 is a good idea.
- Training the employees on what ISO 9001 is so that they know why you are doing this.
- Identify sales lead generation process.
- Management must review specified data from the activities of the QMS to ensure that the processes have adequate resources to be effective and improve.
QUESTION 4: What is a benefit of the ISO 9001 Quality Management System?
- It will enable you to state your objectives and identify new business opportunities.
- Meet the necessary statutory and regulatory requirements.
- Identify and address the risks associated with your organization.
- All the choices above.
QUESTION 5: Who is the first hand responsible for reviewing the quality management system at planned intervals to ensure its continuing suitability, effectiveness, adequacy, and alignment with the organization’s strategic direction?
- The top management
- The external auditor
- The employees within the organization
- The auditor
QUESTION 6: What is the benefit of an organization adopting a quality management system?
- Facilities opportunities to enhance customer satisfaction.
- Addresses risks and opportunities to enhance customer satisfaction.
- Improves the organization’s overall performance and provides a sound basis for sustainable development initiatives.
- All the choices above.
QUESTION 7: What is included when an ISO 9001 Company determines the processes needed for the quality management systems and their applications throughout the QMS?
- Assigning the responsibilities and authorities for these processes.
- Determining the inputs required and the outputs expected from these processes.
- Evaluating these processes and implementing any changes needed to ensure that these processes achieve their intended results.
- All the choices above.
QUESTION 8: When planning the quality management system, organizations shall consider the issues and requirements and determine the risks and opportunities that need to be addressed to;
- Enhance the desirable effects.
- Achieve improvement.
- Ensuring that the quality management systems achieve their intended results.
- All the choices above.
QUESTION 9: Which is NOT part of the Quality Management System Principles?
- Process Approach
- Improvement
- Safety and Quality
- Customer Focus
QUESTION 10: What is the task of the top management concerning leadership and commitment?
- Focus on enhancing customer satisfaction.
- Commitment to continual improvement of the quality management system.
- Ensuring that the responsibilities and authorities for relevant roles are assigned.
- All the choices above.
QUESTION 11: Which resource must an ISO 9001 company provide to establish, implement and improve the quality management system?
- Infrastructure (environment necessary for the operation of its processes and to achieve conformity of products and services)
- People (persons needed for the effective implementation of its quality management system and the operation and control of its processes)
- Organizational Knowledge (knowledge necessary for the operation of its processes and to achieve conformity of products and services)
- All the choices above
QUESTION 12: Why is an audit beneficial?
- It ensures that staff continues to use the processes developed for ISO certification.
- It keeps the quality management system functioning and accurate.
- It gives the organization a picture of how well the quality management system is currently working.
- All the choices above.
QUESTION 13: When creating and updating a documented information, what should NOT the ISO 9001 Company ensure?
- Format (language, graphics, software version)
- Identification and description (title, date, author, or reference number)
- Fees for those documentations
- Review and approval for suitability and adequacy
QUESTION 14: Following are the actions required when the requirements for products and services are changed. Find the FALSE statement.
- The relevant persons are made aware of the changed requirements.
- The change of the requirements should not be permitted.
- Ensure that relevant documented information is modified.
- None of the choices above.
QUESTION 15: According to ISO guidelines, persons who direct and control an organization at the highest level are called.
- Top Management
- Quality Manager
- Management Representative
- Quality Director
QUESTION 16: What is included in the communication with customers in the ISO 9001 Operation chapter?
- Obtaining customer feedback relating to products and services.
- Handling inquires, contracts, or orders, including changes.
- Providing information relating to products and services.
- All the choices above.
QUESTION 17: In determining the stages and controls for design and development planning, which one of the following choices is NOT considered by an ISO 9001 Company?
- Responsibilities and authorities involved in the design and development process.
- Nature, duration, and complexity of the design and development activities.
- Customers and users should not be involved in the design and development process.
- The documented information needed to demonstrate that design and development requirements have been met.
QUESTION 18: When changes made during the design and development of products and services, an ISO 9001 Company should retain documented information on?
- The authorization of the changes.
- The results of reviews.
- The actions are taken to prevent adverse impacts.
- All the choices above.
QUESTION 19: How should an ISO 9001 Company deal with nonconforming outputs?
- Informing the customer.
- Segregation, containment, return, or suspension of the provision of products and services.
- Correction.
- All the choices above.
QUESTION 20: An ISO Company analyzes and evaluates appropriate data and information arising from monitoring and measurement. Which one of the following choices is NOT among this data and information?
- The performance of the Top Management.
- The degree of customer satisfaction.
- The performance and effectiveness of the quality management system.
- The need for improvements to the quality management system.
QUESTION 21: Which statement regarding Management Review is FALSE?
- Top Management reviews an ISO 9001 Company`s quality management system.
- The reviews are performed at planned intervals.
- Only the Quality Director reviews an ISO 9001 Company`s quality management system.
- The review ensures the effectiveness and alignment, suitability, and adequacy of the QMS with an ISO 9001 Company’s strategic direction.
QUESTION 22: Within Improvement section of the ISO 9001 standard, what examples of improvement are provided concerning improving and implementing any necessary actions to meet customer requirements and enhance customer satisfaction?
- Continual improvement, enhanced customer service, re-organisation, and risk analysis.
- Correction, corrective action, continual improvement, breakthrough change, innovation, and re-organisation.
- Enhanced management processes, review of customer satisfaction, react to nonconformity, and implementation.
- Correction, corrective action, ongoing improvement, documentation review, risk analysis, and continual review of the quality management system.
QUESTION 23: The non-fulfillment of a specified requirement is called a:
- Nonconformity
- Corrective action
- Concession
- None of the above
QUESTION 24: What should the Company do if a nonconformity occurs?
- Taking action to control and correct it.
- Reviews the effectiveness of any corrective action taken.
- Making changes to the quality management system, if necessary.
- All the choices above.
QUESTION 25: Which role does NOT belong to the five typical role types in the quality program?
- Quality Management Systems Lead Auditor.
- Quality Management Systems External Auditor.
- Quality Management Systems Associate.
- Quality Management Systems Lead Implementor.
QUESTION 26: What is the duty of a Quality Management Systems Lead Auditor?
- Creating an annual audit plan.
- Reporting results to management.
- Independent from the Quality Management System.
- All the choices above.
QUESTION 27: What is NOT a duty of the Quality Management Systems Quality Manager?
- Implementing the underlying principles concerning Organizational Context, Leadership, Process Approach, and risk-based thinking.
- Oversee inspection (examination) of incoming materials, ensuring that they meet requirements.
- Lead a team of Quality engineers, inspectors, auditors, analysts, and technicians.
- Conduct periodic management review meetings.
QUESTION 28: Which one of the following is NOT an essential element common to most audit program manuals?
- Scope.
- Subjects to be audited.
- Names of qualified auditors.
- Objectives.
QUESTION 29: What is the latest version of ISO 9001 Standard that defines the requirements for a Quality Management System?
- 2011
- 2015
- 2016
- 2019
QUESTION 30: Awareness: The organization should ensure that the persons doing work under the organization’s control are aware of?
- Vision
- Core Values
- Quality Policy
- Mission