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Effective Speaking and Listening Skills Course with Certificate Course with Certificate

Effective speaking and listening skills is a comprehensive program that enhances your communication abilities. It starts with understanding the basics of communication and its importance. students will learn polite greetings and introductions, practice reading english text with clear articulation, and develop active listening skills for accurate understanding and response. The program also covers effective phone conversation techniques, clear request-making, and polite refusal skills. Additionally, it includes modules on giving and seeking opinions effectively, participating in buyer- seller interactions, and conducting proper workplace conversations, equipping students with effective communication skills for various settings.

Learning Outcomes

  • Grasp the basics and importance of effective communication.
  • Master polite greetings, introductions, and clear English articulation.
  • Enhance active listening skills for accurate comprehension and response.
  • Acquire techniques for effective phone conversations and polite refusal.
  • Develop skills for opinion exchange, buyer-seller interactions, and workplace dialogue.

Eligibility : Open to all

Syllabus :

  • Communication – basics and importance
  • Greetings and introductions
  • Read english text with appropriate articulation
  • Active listening
  • Effective phone conversations
  • Making requests
  • Give and seek opinions effectively
  • Participating in buyer seller interactions
  • Saying no or refusing politely
  • Workplace conversations

Here are the answers :

Leo interrupts and talks over others in team meetings. Despite reminders to let others speak, the behavior continues. Which of the following options will help the manager address this without damaging the working relationship with Leo?

a.

Confront Leo privately and calmly explain his behavior’s impact on the team. Also, make him understand the importance of respecting others’ ideas and input.

b.

Publicly criticize Leo in front of the entire team and express his disapproval of Leo’s behavior. The manager should stop allowing him to any team meetings.

c.

Ignore the issue and hope that the other team members eventually compromise with Leo’s behavior.

d.

Gather input from the rest of the team and present a group complaint to Leo. This way he will understand that everyone is feeling the same about the situation.

Question 2

Question text

Jo is taking a communications training course. She is learning about collaboration. Which of these is the most important to communicate properly while working with others on a team?

a.

Same spoken language

b.

Common goal

c.

Shared offices and workplaces

d.

Same working style

Question 3

Question text

What type of communication channel is when team members of the same job level exchange ideas amongst each other? /n Select the correct option and click Submit.

a.

External communication

b.

Diagonal communication

c.

Downward communication

d.

Horizontal communication

e.

Upward communication

Question 4

Question text

Sarah is a front desk receptionist at a hotel and a guest approaches her with a complaint about their room. What would be the best practice for her to follow when listening to the guest’s complaint in order to gather information and draw conclusions?

a.

Apologize to the guest without asking any questions.

b.

Listen to half of the guest’s complaints and ask questions to understand the problem.

c.

Listen to the guest’s complaint attentively, ask questions to clarify the problem, apologize for any inconvenience caused, and offer a solution.

d.

Listen to the guest’s complaint and suggest they come back later.

Question 5

Question text

Farah is a manager who must communicate a new project to her team. She is unsure of the best way to convey the information and wants to ensure that her team fully understands the project and their roles. What is the key to effective communication in this scenario?

a.

Active listening

b.

Using the right media

c.

Having the right type of audience

d.

Using technology

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