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Enroll Here : Saylor Academy ESL005: Business-Proficient English as a Second Language Exam Answers
Doing business in English has its own set of guidelines and challenges. This course explains how and why business documents are used and what kind of terminology you can expect to see in business settings. This course is designed to prepare you to use Standard American English in professional settings and further develop reading and writing skills at the C2 level. In Unit 1, you will examine Standard American English in business contexts. You’ll consider how writers use direct and indirect communication and what terminology is applied. Unit 2 looks at the different genres of writing in the business world. You’ll recognize the differences between emails, memos, and letters. You’ll see why each is used and examine when each type of writing is used. Finally, you’ll write a business memo based on a real-life case and use your language skills to make your ideas clear to your readers. By the end of this course, you’ll be able to recognize different business writing styles and know when to use them.
Here are the exam questions and answers :
Question 1 :Which of the following is an element of situational context?
a.The message’s audience
b.The writer’s opinion on a topic
c.Future actions taken by the audience
d.The audience’s reaction to the message
Question 2:What style of writing is required in business writing?
a.Abrupt
b.Casual
c.Formal
d.Indirect
Question 3:When choosing a business writing genre, it is important to do which of the following
a.Use complex words
b.Include doublespeak
c.Use cliches and jargon
d.Consider the message’s purpose
Question 4:Which of the following is an example of informal language?
a.The group of managers was pleased with the team’s efforts.
b.The group of managers thought the team’s work was very cool.
c.The group of managers will be accepting the team’s work next week.
d.The group of managers approved the team’s work for the level 2b assessment.
Question 5:Which of the following is an example of euphemism?
a.Mike discussed the problem with his team.
b.Mike’s managers were aware of the team’s concerns.
c.Mike drilled down on the situation to come to a solution.
d.The team agreed to continue working on the problem the next day.
Question 6 :Which of the following is an example of slang?
a.Kayla worked for eight hours a day.
b.Kayla arrived home at 5:15 in the evening.
c.Kayla’s office was open Monday through Friday.
d.Kayla was ready to go home after working her 9-to-5.
Question 7:You need to quickly check with a teammate to see if an email was sent. Which of the following would be an appropriate genre to use?
a.Memo
b.Report
c.Text message
d.Performance review
Question 8:You are the lead on a planning committee and need to send a memo to your manager regarding the plans for an upcoming event. You expect she will pass the memo to the event committee. Who is the secondary audience for this email?
a.The sender
b.Your manager
c.The event committee
d.The planning committee
Question 9:What is one way to demonstrate that you know your context in a business correspondence?
a.Contact the secondary audience directly
b.Only send communications through email
c.Include charts and graphs in all correspondence
d.Abide by the communication policies at your workplace
Question 10:What is one way to demonstrate that you respect others in a business correspondence?
a.Write in an active voice
b.Follow-up all emails within 12 hours
c.Quote the original author when responding to a specific point
d.Use workplace-specific jargon to demonstrate your understanding of the job
Question 11 :What is one way to demonstrate that you “remember the human” in a business correspondence?
a.Contact primary audience frequently
b.Use informal English to appear approachable
c.Write in passive voice to appear approachable
d.Considers the culture, age, and ethnicity of the audience
Question 12:Why does business writing use concise sentences?
a.To avoid miscommunication
b.To reach a broader audience
c.To identify the primary audience
d.To include additional data points
Question 13 : Which of the following is a concise sentence?
a.The event was successful.
b.The event was a roaring success.
c.The event was regarded as a success.
d.The success of the event was obvious by the funds raised.
Question 14 : Read this email. Which sentence should be revised to avoid cliche?
Albert,
Thank you for attending the event at the art museum last weekend. I hope you enjoyed your evening. Everything went off without a hitch. We look forward to seeing you again next year.
Yours,
Beau
a.I hope you enjoyed your evening.
b.Everything went off without a hitch.
c.We look forward to seeing you again next year.
d.Thank you for attending the event at the art museum last weekend.
Question 15:When is passive voice useful in business writing?
a.When presenting clear data
b.When seeing a text message
c.When fully explaining visual aids
d.When demonstrating tact in difficult situations
Question 16 : Read this email. Which sentence should be revised to avoid jargon?
Hello Kate,
Upon arriving on Tuesday, please bring your dSLR to the tech room for cleaning. Thank you for the lovely pictures you sent from last weekend’s event. I want to be sure your camera is ready for Saturday’s concert. If you need more supplies, please let me know.
Thank you,
Kari
a.If you need more supplies, please let me know.
b.I want to be sure your camera is ready for Saturday’s concert.
c.Thank you for the lovely pictures you sent from last weekend’s event.
d.Upon arriving on Tuesday, please bring your dSLR to the tech room for cleaning.
Question 17 :What should be included in the middle of a business memo?
a.A positive summary of the issue
b.The sender’s professional background
c.Details that support the memo’s purpose and scope
d.Extra details in case the reader want to know more
Question 18 :In a business memo, what information is included in the body?
a.The sender’s name and signature
b.A description of the target audience
c.Education background of key stakeholders
d.An explanation of why the information is important
Question 19 : Which of the following guidelines should be followed in a long informative message?
a.Only use email to send the message
b.Keep the message concise and direct
c.Use visuals to keep the reader interested
d.Make sure the audience already cares about the information
Question 20:Which of the following guidelines should be followed in a long informative message?
a.Use charts to organize your message
b.Write in memo format and include data
c.Make sure the audience are experts on the topic
d.Provide only the information your audience needs
