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About the Job:
Hi everyone, Microsoft is hiring for the position ofTechnical Support Advisory IC3. This opportunity is for students so if you satisfy the eligibility then go ahead and apply for it.
The goal of Microsoft is to enable everyone and every organisation to achieve more. As colleagues, we come together with a growth attitude, create to inspire others, and work together to accomplish our common objectives. In order to create an inclusive culture where everyone can flourish at work and beyond, we continuously build on our core principles of respect, integrity, and responsibility.
Eligibility: Corporate/Engineering Students/Graduate
Location: Bengaluru, Karnataka, India
Responsibilities:
- Team Readiness & Development – you will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
- Case Management – you will perform case reviews to ensure process compliance.
- Managing Collaborative Activities – mentor engineers on effective collaboration and quality case handling standards.
- Supportability Activities – you will contribute to customer self-help and volume deflection initiatives.
- Process Improvement – you analyze trends.
Qualifications:
- Experience – Technical proficiency in and learning attitude toward Azure technologies; previous experience as a member of one of the Azure Subscription Management and Billing Area.
- Proven ability to lead people to achieve success.
- Familiarity with Azure and/or compete cloud products.
- Strong customer service, communication, problem-solving and interpersonal skills.
- Problem-solving skills.
- Self-motivation and an ability to use initiative.
- Self-motivated and directed.
- Proven ability to lead people to achieve success.
- Capacity to deal with difficult customers and ability to thrive in ambiguity.
